Responsible Gaming at KiwisTreasure Casino

Our Commitment to Safe Play

We at Kiwis Treasure Casino are proud to operate under the strict regulations of the Alderney Gambling Control Commission (AGCC), holding eGaming licence 155 C1. This licence reflects our absolute dedication to fair, transparent, and responsible gaming. We don't just follow the rules — we go above and beyond to make sure our platform is a place where players feel safe, respected, and supported at all times.

Our Kiwis Treasure platform is built on the belief that gambling is a form of entertainment, not a way to make money or escape personal difficulties. We encourage every player to set clear boundaries before they start playing and to treat our games as a leisure activity with a defined budget.

Responsible Gaming Tools We Offer

At KiwisTreasure, we give you full control over your gaming activity. We've built a comprehensive suite of responsible gaming tools directly into your account, so you can manage your limits quickly and easily at any time.

• Deposit Limits: Set daily, weekly, or monthly deposit caps to keep your spending within a budget that suits you.
• Loss Limits: Define the maximum amount you're comfortable losing over a set period — we'll enforce this automatically.
• Session Time Limits: Choose how long you want to play in a single session, and we'll remind you or log you out when your time is up.
• Reality Checks: Receive regular on-screen notifications about how long you've been playing and how much you've spent.
• Cool-Off Period: Take a short break from our platform for a set number of days without closing your account permanently.
• Self-Exclusion: If you feel you need a longer break, we offer self-exclusion options ranging from weeks to permanent closure of your account.

All of these tools are available through your account settings at Kiwis Treasure Casino. If you need help activating any of them, our support team is ready to assist you immediately.

Recognising Problem Gambling

We at KiwisTreasure understand that problem gambling can develop gradually and may not always be easy to recognise. That's why we encourage all players to regularly check in with themselves and be honest about their gaming habits. Here are some signs that gaming may be becoming a problem:

• Spending more time or money on gambling than you planned
• Chasing losses in the hope of winning back what you've spent
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Neglecting responsibilities, relationships, or personal wellbeing due to gambling
• Lying to friends or family about how much you gamble
• Using gambling as a way to escape stress, depression, or difficult emotions

If any of these signs feel familiar, please know that help is available. At Kiwis Treasure, we're here to support you — not just as players, but as people. We strongly encourage you to reach out to our support team or contact one of the professional organisations listed below.

Support Organisations for New Zealand Players

Here at KiwisTreasure, we work alongside recognised organisations that specialise in gambling support and harm minimisation. If you or someone you know needs help, we encourage you to contact any of the following:

These services are free, confidential, and available to anyone in New Zealand. At Kiwis Treasure Casino, we actively encourage players to use these resources whenever they feel they need additional support beyond what we can provide.

Our Approach to Underage Gaming

We at KiwisTreasure Casino have a strict zero-tolerance policy when it comes to underage gambling. Our platform is open exclusively to players who are 18 years of age or older. During the registration process, we carry out age verification checks, and we reserve the right to request additional documentation at any time to confirm a player's identity and age.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Here are a few trusted tools you can use:

• Net Nanny – netnanny.com
• Cyber Patrol – cyberpatrol.com
• GamBlock – gamblock.com
• Betfilter – betfilter.com

At Kiwis Treasure, we take our responsibility to protect vulnerable individuals seriously. Any account found to belong to a minor will be immediately suspended and all funds returned.

How to Contact Us About Responsible Gaming

Our team at KiwisTreasure is always available to talk if you have concerns about your gaming behaviour or need help activating any of our responsible gaming tools. You can reach us through the following channels:

• Live Chat: Available directly on our website for instant assistance
• Email: kiwistreasure@playersupportcentre.com
• Help Centre: help.kiwistreasure.com – browse our detailed guides and FAQs

We ask that you never hesitate to reach out. At Kiwis Treasure Casino, no question about responsible gaming is too small — your wellbeing always comes first.

Playing Responsibly: Our Tips for You

We want every visit to KiwisTreasure to be a positive one. Here are a few simple principles we encourage all our players to follow:

1. Set a budget before you start and stick to it — only play with money you can afford to lose.
2. Treat gaming as entertainment, not as a way to earn income or recover losses.
3. Take regular breaks and use our session time tools to keep track of how long you're playing.
4. Never chase losses — if you've hit your limit, log off and come back another day.
5. Avoid gambling when you're stressed, upset, or under the influence of alcohol.
6. Talk openly with friends or family if you feel gaming is becoming too important in your life.
7. Use our self-exclusion tools if you need time away — we'll always welcome you back when you're ready.