KiwisTreasure Casino Privacy Policy

At KiwisTreasure Casino, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you access our platform at kiwistreasure.com. Whether you are a new visitor exploring our kiwis treasure online casino or a registered member enjoying our pokies and live casino games, we want you to feel confident that your personal data is handled with the utmost care and in full compliance with applicable privacy laws.

Who We Are

KiwisTreasure Casino is owned and operated by Baytree Interactive Ltd, incorporated in Guernsey (registration number 69691), with its registered address at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. Our casino services are also operated by Baytree (Alderney) Limited. We are licensed by the Alderney Gambling Control Commission under eGaming Licence 155 C1, issued on 15 December 2020. As part of the Super Group, we uphold the same rigorous data protection standards observed across our sister platforms. As the data controller, we are responsible for how your personal information is processed and kept secure.

Information We Collect

Here at KiwisTreasure, we collect various types of personal data to provide you with a safe, personalised, and compliant gaming experience. The categories of information we may gather include:

• Identity data: your full name, date of birth, username, and government-issued identification documents required for verification.
• Contact data: your email address, phone number, and postal address.
• Financial data: payment method details, transaction history, deposit and withdrawal records in NZD.
• Technical data: IP address, browser type, device information, login timestamps, and session data.
• Usage data: information about how you interact with our kiwis treasure casino nz platform, including games played, bonuses used, and wagering activity.
• Communications data: records of your interactions with our support team via live chat or email at kiwistreasure@playersupportcentre.com.

How We Use Your Information

We at KiwisTreasure use the personal data we collect for the following purposes:

• To create and manage your account, including your kiwis treasure login credentials and profile settings.
• To process deposits and withdrawals via methods such as Visa, Neteller, Apple Pay, Mastercard, and other supported options.
• To verify your identity in accordance with our anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• To provide customer support and respond to your enquiries.
• To deliver personalised promotions, including Daily Spins, Daily Bonuses, and Loyalty Club rewards.
• To enforce our responsible gambling tools and ensure compliance with applicable regulations.
• To detect, prevent, and investigate fraudulent activity or any breaches of our Terms and Conditions.
• To improve our platform, games, and services based on usage analytics.

Legal Basis for Processing

Our KiwisTreasure platform processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to perform our obligations to you as a registered player.
• Legal compliance: we are required to collect and retain certain data under gambling regulations and financial laws.
• Legitimate interests: we process data to ensure security, prevent fraud, and improve our services.
• Consent: where required, we will request your explicit consent before processing data for marketing or optional personalisation purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies on the KiwisTreasure Casino website to enhance your browsing experience, analyse site traffic, and deliver relevant content. These include essential cookies necessary for site functionality, as well as analytical and preference cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Our game providers: Games Global (operating within the Microgaming network) may receive session data required to deliver games.
• Payment processors: your financial data is shared with payment service providers solely to facilitate transactions.
• Regulatory authorities: we may be required to disclose data to the Alderney Gambling Control Commission or other competent authorities.
• Group companies: as part of Super Group, we may share data internally for administrative and operational purposes under strict confidentiality agreements.
• Fraud prevention agencies: to protect our platform and players from fraudulent activity.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. In most cases, we retain account data for a minimum of five years following account closure, in accordance with our obligations under gambling and financial regulations.

Your Rights

As a player at our KiwisTreasure Casino, you have the following rights in relation to your personal data:

• Access: you may request a copy of the personal data we hold about you.
• Rectification: you may ask us to correct any inaccurate or incomplete information.
• Erasure: in certain circumstances, you may request that we delete your data.
• Restriction: you may request that we limit the way we process your data.
• Objection: you may object to processing based on our legitimate interests.
• Portability: you may request that we transfer your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at kiwistreasure@playersupportcentre.com or through our live chat support at help.kiwistreasure.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Security

We at KiwisTreasure take data security seriously. We implement industry-standard technical and organisational measures, including SSL encryption, secure servers, and access controls, to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

Our KiwisTreasure platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies independently before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our support team through live chat on the KiwisTreasure Casino website or by emailing us at kiwistreasure@playersupportcentre.com. Our Help Centre is also available at help.kiwistreasure.com. We are here to help and are committed to resolving any privacy concerns promptly and transparently.